Summary of QoS Report The Communications Authority of Kenya presents the findings of the assessment of the performance of mobile networks in the country for the period 2013-2014. The assessment is conducted annually to ascertain compliance with the Kenya Information and Communication Act, 1998, the attendant Regulations and license conditions in relation to Quality of Service (QoS). The report provides the level of conformance of the licensees’ services to the set quality of service standards expressed in terms of a select set of parameters, also referred to as Key Performance Indicators (KPIs). The assessment was carried out while the market still had four mobile operators, Safaricom, Airtel, Orange and Yu.

A general decline in performance was noted in all four mobile operators during the period. The assessment was carried out across the country and results are given on country wide and regional basis. Measurements in some regions had overlaps due to the manner in which the existing road networks traverse what were formerly local government boundaries. Prevailing insecurity made it difficult to cover North Eastern counties of Mandera and Wajir, this also affected parts of Marsabit, Samburu and Garisa Counties.

The performance was rated best in Nairobi Region and worst in Central Region. Western, Nyanza and Coast Regions recorded above average performance while average performance was recorded in North Eastern, Eastern and Rift Valley regions. Out of the eight parameters, all operators complied with QoS targets on Handover Success Rate, Call Drop Rate, Call Set Up Time and Signal Strength. Performance on the Speech Quality parameter improved for three operators except Essar.

A decline in performace was recorded in Call Set up Success Rate, Call Completion Rate and Call Block Rate for all operators. 

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