Communications Authority of Kenya
  • facebook
  • twitter
  • youtube
  • youtube
  • Home
  • Digital Migration
  • Universal Access
    Universal Access

    General Overview:

    The liberalization of the communications sector has had a positive effect on the deployment of communications infrastructure and services in the country.

    • Overview
    • Purpose of the Fund
    • Projects
    • Universal Service Advisory Council
    • ICT Access Gap Study
  • Statutes & Regulations
    Statutes & Regulations

    General Overview:

    The Kenya Communications Act (No. 2 of 1998) and as amended by the Kenya Communications (Amendment) Act, 2009, provides the framework for regulating the communications sector in Kenya.

    • Overview
    • Sector Policy
    • Sector Legislation
    • Sector Regulations
    • Sector Guidelines
    • Industry Codes of Practice
    • Rulings & Determinations
  • Publications
    Publications

    General Overview:

    The Publications on our website will show: Annual Reports, Licensing Fliers, Strategic Plan and National Broadband Strategy.

    • ICT Week
    • Annual Reports
    • Licensing Information
    • Strategic Plan
    • National Broadband Strategy
    • National ICT Survey
    • Consumer Information Materials
    • International Obligations
  • Research & Statistics
    Research and Statistics

    General Overview:

    The ICT industry is dynamic and rapidly evolves. To keep up with the changes in technology, regulatory practices, policy, changing business models and other industry issues, the Authority carries out research from time to time.

    • Research
    • Statistics
  • Talk to us
  • Home
  • Consumer Information Materials

Consumer Information Materials

Filename Size
An Adobe Acrobat file BUYING A MOBILE PHONE REVISED 246.8 KB
An Adobe Acrobat file CHILDREN AND THE USE OF INTERNET 234.76 KB
An Adobe Acrobat file Children and the use of cell phone 256.67 KB
An Adobe Acrobat file Choosing a mobile phone service 235.57 KB
An Adobe Acrobat file Consumer Rights and Responsibilities 381.59 KB
An Adobe Acrobat file Electro magnetic Energy and Human health 334.58 KB
An Adobe Acrobat file How To Make a complant regarding communication equipment or service2 392.11 KB
An Adobe Acrobat file Internet security and Privacy 328.24 KB
An Adobe Acrobat file Internet service options 324.01 KB
An Adobe Acrobat file Mobile Phone etiquette 235.78 KB
An Adobe Acrobat file Mobile Phone security 231.49 KB
An Adobe Acrobat file Premium Rate Services 375.48 KB
An Adobe Acrobat file Quality of Service 379.29 KB
An Adobe Acrobat file Telecommunication Tarrifs 324.97 KB
An Adobe Acrobat file Warranties and Service Level Agreement 208.95 KB
An Adobe Acrobat file Wireless phone technologies 325.28 KB

  • The Authority

    Menu
    • What we do
    • Vision & Mission
    • Organization & Structure
    • Board of Directors
    • Strategic Plan
    • Our Service Charter
    • CSR
    • CA Information Center
    • Public Consultations
    • Tenders
    • Affiliated International bodies
    • Career Opportunities
    • Code of Conduct & Ethics for the Authority
    • ITU/CA Capacity Building Programme on ICT Sector Laws-Training Materials

  • The Industry

    Menu
    • Broadcasting
    • Telecommunication
    • Information Security
    • Frequency Spectrum
    • Postal and Courier
    • Type Approval
    • Numbering
    • ICT Access Gap Geo-portal
    • Numbering Management System

  • Consumer

    Menu
    • Overview
    • Consumer Education Outreach Program
    • Mobile and Fixed Line Services
    • Quality of Service
    • How to make a Complaint
    • Internet Services
    • Kikao Kikuu
    • Tariff Information
    • Child Online Protection

 

Quick links

Menu
  • Public Notices
  • Tenders
  • Speeches
  • Public Consultations
Copyright © 2017 Communications Authority of Kenya. All Rights Reserved.

 Site map   Privacy Policy   Staff Mail login