• What is Mobile Number Portability (MNP)?

    Mobile Number Portability is a telecommunications service that enables you to retain you telephone number (s) when you change mobile operators. This means that you can move from one mobile operator to another without losing your number, which is commonly referred to as ‘porting’.
  • What are the benefits from MNP?

    • You will retain your number when moving from one operator to the other and thus enjoy freedom and convenience.
    • You will receive all your calls and messages regardless of which mobile network you may have ported your number to, without having to inform your friends, relatives, colleagues or clients about your change of mobile operator.
    • You will save money as you do not have to purchase SIM cards for each mobile operator or maintain more than one mobile hand set.
    • You can choose the mobile operator who you feel offers better quality of service and customer experience.

  • Who can port?

    Any prepay or postpay mobile subscriber can port to any mobile operator.
  • What you need to consider before making a port request?

    • Your number with your current mobile operator should be active
    • You will lose your credit balance in the porting process
    • You need to back-up all contacts saved on your current mobile operator SIM card
    • You will lose all services from your current operator including any incoming SMSs or MMSs that have not been retrieved or delivered
    • Your porting request shall be declined if you have any bills or have not paid any credit advances (for example Kopa Credo or Okoa Jahazi)
    • You should use up or retrieve any money your money transfer account (for example M-pesa, ZAP, yuCash, Orange Money) or seek a refund from your old operator after you have successfully ported your number.
    • You should carefully read and understand the terms and conditions of all services provided by your current mobile operator.

  • Where can I make my request to port?

    You should make your request to port your number at a Retail Shop or Appointed Agent of the mobile operator you wish to join.
  • When can I make request to port?

    You can make a porting request Monday to Friday during working hours (0830-1730Hours) excluding weekends and Public holidays.
  • Where can I make my request to port?

    You should make your request to port your number at a Retail Shop or Appointed Agent of the mobile operator you wish to join.

  • Can I make a porting request on behalf of my organization?

    Porting requests made on behalf of an organization shall be accompanied by a letter of authority on letterhead paper of the organization signed by an authorized signatory.
  • Will I lose money held on my money transfer account (for example M-pesa, ZAP, yuCash, Orange Money) when I port my number to another network?

    No. You should request your old operator to refund your money.
  • What is required to port my number?

    • Visit the retail shop of the mobile operator you intend to switch to with your original identification documents (e.g. I.D. card, Passport or Armed forces I.D. card).
    • Fill in the Number Portability Request Form and present your documents for verification.
    • Pay a porting fee Kshs.200. This fee shall be applicable for successful port request.

  • How much does it cost to port my number?

    A porting fee of Kshs. 200 is applicable for each request to port a number. The fee is applicable for a successful port.
  • Can I pay my porting fee by mobile money transfer service (M-PESA, yuCash, ZAP, Orange Money)?

    No. You should request your old operator to refund your money. 

  • Will I be issued with a new SIM card?

    Yes. Your new operator will issue you with a new SIM card after signing the Number Porting Request Form and paying Kshs 200 porting fee.
  • Do I need to register this new SIM card?

    Yes. You are required to register your new SIM card in accordance with the CA Registration requirements.
  • How will I start porting process?

    • Visit the retail shop/customer care of the mobile operator you intend to switch.
    • Fill in the Mobile Number Portability Form and present your ID.
    • Pay the porting fee of Kshs 200 and you will then be issued with a new SIM card
    • Before leaving the shop you will be assisted to send a free SMS to start the automated switching process from your current SIM card
    • You will receive SMS updates on the porting process.
    • Replace your current SIM card with the new SIM Card when notified
    • Start enjoying the services of your new mobile operator

  • Can I port from a prepaid to a postpaid number and vice versa?

    Yes.
  • I have a post-pay contract with my current provider, can I port my number?

    Yes. You should however arrange to pay any outstanding bills.
  • How long will it take to port to a new Operator?

    Porting to your new operator may take a few minutes (but not longer than 48 hours between Monday and Friday excluding public holidays).
  • Do I lose access to services (voice, SMS, etc) during the porting process?

    No. You will continue to enjoy the services of your current operator until the porting request is complete.
  • How will I know that my porting request has been successful?

  • Where can I make my request to port?

    You will receive the following SMS notification from PORTING.
  • Will I need to surrender my old SIM to my old operator after my number has been ported?

    No.
  • What happens after porting my number?

    You will retain your telephone number and begin to use services from your new mobile operator.
  • How will I know that the person I am calling has ported and how much will I pay for calling and sending SMS to him/her?

    When you call a number that has been ported you will first hear an audible warning tone (beep) before you hear the ring tone.
  • Can I port my number more than once?

    Yes You can make another port request to any other operator only after a period of not less than 60 calendar days. This subsequent port request will be subject to similar requirements as a new port including filling and submitting a Number Portability Request Form and payment of a porting fee of Kshs. 200 to your new operator.
  • Can I select the date on which my ported request should be activated?

    Yes. You should indicate this date on the Number Portability Request form. This date shall not be more than 60days from the date that you submit your porting request.
  • Can I cancel my port request?

    No. You cannot cancel your port request once the automated porting process has started.
  • Can I make calls or SMS during the porting process?

    Yes, you are entitled to the services of your current mobile operator until your porting request has been successfully completed.
  • What happens if calls to my number do not go through after a successful port?

    You should immediately contact your new mobile operator.
  • What happens if I lose my SIM card after I have ported my number?

    You should immediately contact your new mobile operator.
  • What should I do if my old mobile operator contacts me directly or indirectly after I make my porting request or after I have switched to my new mobile operator ?

    Any attempt to ‘win you back’ to your old or previous mobile operator is a contravention of the mobile operator’s Licence and should be immediately reported to the Authority.
  • Where can I make a complaint?

    You should first approach your new mobile operator if you have a complaint on the porting process or any other services. If your complaint is not sufficiently addressed you may submit your complaint to the Authority through the following contacts: Tel: 020 4455555 0737 445555 0714 444555 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Where can I get more information?

    You can get more information from your preferred/new mobile operator or the Authority.


The Communications Authority of Kenya (CA) assigns numbers under the following conditions:

  1. The assigned numbering resources must be put into service within a period of six months from the date of assignment. The resources that are not activated after the expiry of the six-month period, without approval from the Authority, are automatically withdrawn and reverted back to the CA and made available to other users. Additionally, the assignee loses the right to use the numbers

  2. Applicants for additional numbers must account for the numbers earlier assigned within the relevant category and show evidence of 80% utilization in order to be considered for any additional resource assignments.

  3. Numbers and Addresses assigned by the CA are not transferable, without the permission from the Authority.

  4. The CA may conduct regular audits on the utilization of the numbering resources to ensure that the resources are utilized for the intended purpose and used in accordance with the prescribed procedures.

  5. Additionally, all assignments, reservations, reclamations and penalties are subject to the prevailing Kenya Communications (Amendment) Act 2009, the prevailing regulations, the licence conditions, the prescribed dialling formats and relevant International Telecommunication Union (ITU) standards and guidelines that are issued from time to time.

  6. Any violations may result in the cancellation of the assignment.

Standardization and Type-approval

The Communications Authority of Kenya (CA) has within its remit the responsibility of type approving and accepting all telecommunications equipment intended to work within the public telecommunications networks in the country.  CA is also responsible for type approving or accepting radio communication equipment intended for use in Kenya.

EQUIPMENT THAT REQUIRE TYPE APPROVAL

All telecommunications terminal and radio communications equipment intended to send, process or receive information within the public telecommunications network is subject to type approval by the Authority.

The system of interconnection may be wire, radio, and optical or other electro-magnetic system.

Examples of the said terminal equipment include but are not limited to: -

  • Telephones (ordinary, executive, secretarial sets).
  • Cordless telephones
  • Telephone answering and recording systems
  • Cellular telephones (GSM, ETACS etc.)
  • Payphones (coin and card operated)
  • Call monitoring and logging systems
  • Subscriber private meters (SPMs)
  • Facsimile transceivers
  • Call routing apparatus
    • Public Branch Exchanges (PBXs)
    • Key Telephone System (KTS)
    • Small Business System (SBS)
    • Multi line systems
  • Voice messaging systems
  • Data modems and fax modems
  • Multiplexers, packet assemblers disassemblers (PADs)
  • Radio communication equipment
    • Citizen band
    • Amateur band
    • HF
    • VHF
    • UHF
    • Microwave
    • Radio paging terminals and transmitters
    • Alarm transmitters
    • Satellite
    • Telemetry and command modules etc.


WHO NEEDS TO SEEK TYPE APPROVAL?

Only duly registered vendors within the liberalized telecommunications market in Kenya are allowed to market terminal equipment. They must, however, first obtain type approval from the Authority for each model of equipment model they intend to market prior to offering the equipment for sale in the market.  Type approval is not required if the model has previously been type approved for marketing by another vendor.

The Authority shall not grant type approval to the equipment manufacturer unless they are registered as terminal equipment vendors after fulfilling the mandatory licensing requirements.

Individuals who procure terminals of models that have already been granted type approval for marketing are not required to seek further type approval.

Individuals are, therefore, advised to ensure that any vendor offering them terminal equipment for sale first produces documentary proof that the model is type approved by the Authority.

  • Type Approval Specifications

  • Type Approval Procedure

    All applications for type approval shall be made in writing.

    1. CA shall assess the application and advice on the type approval fees as well as other requirements.
      • Type approval fees are paid up front and are non-refundable.
    2. Applicants for limited use authority shall be required to submit the following items:
      • Terminal equipment complete with associated accessories.
      • Relevant user or operations manuals in the English language.
      • Copies of valid purchase or import documents.
    3. Applications for type approval for purposes of marketing these equipment must include the following:
      • Sample of the terminal equipment they intend to market together with other requirements which vary depending on the type of terminal equipment for which they are seeking type approval. 

    Some of the items required for submission by vendors include: -

      • Copy of valid vending license.
      • Letter of agency from equipment manufacturer or manufacturer's representative.
      • Detailed technical documentation in the English language.
      • Copy of test report from manufacturer or an accredited laboratory.
      • Cross-referenced compliance statement (in case of large PABX equipment of capacity in excess of 50 ports).
    1. Where applicable, laboratory tests shall be carried out on the terminal.  The test results obtained are used together with the submitted manufacturer's test report and technical documentation to evaluate the equipment.
    2. In the case of vendors, their business premises shall be inspected to assess their capability in terms of workshop facilities and technical personnel.
    3. CA shall compile an evaluation report for each equipment and give an appropriate technical opinion recommending as to whether the equipment complies with the mandatory standards or not.
    4. CA has no obligation to avail laboratory test results report to the applicant.
    5. If the equipment is found to comply with the Authority's specifications in all respects, it shall be granted approval.
    6. For approved cases, provisional type approval shall be granted to the vendor to market the equipment, while individuals shall be granted authority to use the equipment.
    7. For rejected cases, CA shall retain the equipment until the applicant finalizes arrangements for its direct re-exportation. CA is however, not obliged to return the equipment that has been submitted for type approval purposes, since some of the tests could destroy the equipment.
    8. Type approval is done only once for every model of equipment.

  • Type Approval Fees

    On 6th October 2011, the Authority reviewed regulatory fees including, type approval fees.  The average reduction of 80% intended to encourage vendors and contractors to seek type approval. 

    Filename Size
    An Adobe Acrobat file Type Approval Fees effective 1st July 2012 34.46 KB
  • Type Approved Equipment

    The Authority on a regular basis type approves equipment based on the conformity to national and international standards. Click the link below to download the type approved equipment list.

    Filename Size
    A Microsoft Excel file List of Type Aproved Equipment August 2017 External Version 81.88 KB

  • Type Approval Rejected Equipment

    REJECTED ORDINARY, EXECUTIVE, SECRETARIAL TELEPHONES

    Equipment Model

    1. BPL 5490 ORDINARY TELEPHONE
    2. BPL 5499 ORDINARY TELEPHONE
    3. ERICSSON DIALOG 3105 TYPE DBVA 204 2705/1008 RIA ORDINARY ANALOGUE TELEPHONE
    4. ERICSSON DIALOG 3185 TYPE DBVA 404 4053/08 RIA EXECUTIVE ANALOGUE TELEPHONE
    5. GODREJ TELEMATE CLIP 500 TELEPHONE
    6. MILLENNIUM BEETEL TELEPHONE
    7. PANASONIC KX-TMS32BXW EXECUTIVE TELEPHONE WITH ANSWERING FACILITY
    8. PROFOON TX-117 ORDINARY TELEPHONE
    9. SIEMENS EUROSET 2005

    REJECTED GSM TELEPHONES

    Equipment Model

    1. PHILIP FISIO 120 GSM TELEPHONE

    REJECTED CORDLESS TELEPHONES

    Equipment Model

    1. NOKIA CORDLESS TELEPHONE
    2. PANASONIC KX-TC1015BXB "EXTRA RANGE PLUS" CORDLESS TELEPHONE
    3. PANASONIC KX-TC1035BX CORDLESS TELEPHONE
    4. PANASONIC KX-TC1055BX "EXTRA RANGE PLUS" CORDLESS ANSWER PHONE
    5. PANASONIC KX-TC1065BX CORDLESS ANSWER PHONE
    6. PROFOON DTX-725 CORDLESS TELEPHONE
    7. SENAO SN-868 CORDLESS PHONE
    8. SONY Q110 CORDLESS TELEPHONE
    9. SONY SPP-930 CORDLESS PHONE
    10. SONY SPP-D900 CORDLESS PHONE
    11. SANYO CLT-K10 CORDLESS PHONE
    12. SANYO CORDLESS TELEPHONE CLA 8370

    REJECTED PAYPHONES, SUBSCRIBERS PRIVATE METERS, CALL MONITORS.

    Equipment Model

    1. LANDIS and GYR PEGUSUS PLUS COIN OPERATED PAY-PHONE
    2. LANDIS and GYR SOLITAIREC 1100 COIN OPERATED PAY-PHONE
    3. MERC TY-113P COIN OPERATED INDOOR PAY-PHONE
    4. PEPTELLER-30A CALL CHARGE INDICATOR (MONITOR)

    REJECTED TELEPHONE ANSWERING MACHINES AND PHONES

    Equipment Model

    1. HL 2328 (1) P/TSD ANSWER PHONE

    REJECTED RADIO COMMUNICATION EQUIPMENT

    Equipment Model

    1. ALINCO DJ 195 VHF HANDHELD FM TRANSCEIVER
    2. BARRET 950 HF TRANSCEIVER
    3. BARRET 930 HF TRANSCEIVER
    4. CODAN NGT SR HF SSB HF TRANSCEIVER
    5. GARMIN VHF 725e PORTABLE MARITIME TRANSCEIVER
    6. ICOM IC-707 HF TRANSCEIVER
    7. ICOM IC-728 HF TRANSCEIVER
    8. ICOM IC-75 HF TRANSCEIVER
    9. ICOM IC-78 HF TRANSCEIVER
    10. ICOM IC-F3GS PORTABLE VHF TRANSCEIVER
    11. KENWOOD TS450S HF MOBILE TRANSCEIVER
    12. SGC SG-2020 HF SSB MOBILE TRANSCEIVER
    13. YAESU FT-2400H VHF FM TRANSCEIVER
    14. ICOM IC-735 HF TRANSCEIVER
    15. MOTOROLA TALKABOUT TWO-WAY UHF RADIO - T5200
    16. KENWOOD TK-860HG-1
    17. KENWOOD TK-760HG-1

    REJECTED FACSIMILE TRANSCEIVERS

    Equipment Model

    1. ASC 9710 SEALED FACSIMILE TRANSCEIVER

    REJECTED PABX's

    1. CORAL SBDX DX 2000SL
    2. PBX GATEWAY MODEL E-6000G-SDM0841
    3. PBX EXTENDER 6000 MODEL E-6000-RDM0841

  • Type Approval Application Forms