In order to make timely and informed interventions towards Universal Access the Authority undertakes studies and research on a continuous basis.  Among the studies undertaken and currently underway are:

(a) Internet Market Study

The Internet Market Analysis study was undertaken in recognition of the increasing importance of  Internet to socio-economic development.   The study, whose focus was the Internet supply side, was therefore undertaken to create baseline information on the internet market in Kenya, identify internet penetration and factors attributed to it as well as provide appropriate policy and regulatory recommendations towards increasing the growth of this sub-sector.   The findings of this study are available at: 

Filename Size
An Adobe Acrobat file Final Internet market analysis report 1.18 MB

(b) National ICT Survey
 In collaboration with Kenya National Bureau of Statistics (KNBS), the Authority undertook a  comprehensive national survey on ICT access and usage. Findings of the study shall inform formulation of progressive policy guidelines, access programmes, projects and strategies.

The main objective of the study was to collect, collate and analyse data relating to ICT access and usage by various groups in Kenya from both primary and secondary sources. The survey captured data and information on critical internationally recognized ICT indicators. The ICT indicators focused on household, individuals, institutions and businesses; and the data was disaggregated by age, gender, youth, administrative regions, rural and urban locations. The study forms the basis of a detailed ICT access and usage database that shall be updated on an annual basis.

The findings of the National ICT Survey are available at: 

Filename Size
An Adobe Acrobat file National ICT Survey 6.26 MB

(c) Access Gaps Study

To address the challenges of low penetration of ICT services among the population, the Government, through the Kenya Information and Communications (Amendment) Act, 2013, created the Universal Service Fund (USF). The Fund is expected to leverage operations in high cost areas, support innovations in the sector and enhance ICT capacity in the country.

In order to lay down a strong and empirical foundation for the Fund, the Authority commissioned an Access Gaps study. The main objective of this study was to develop the most appropriate framework, based on international best practice that ensures provision of affordable ICT services i.e. telephony, Internet, postal services and broadband to all parts of the country including rural and high cost areas. This framework shall complement and not substitute the effective operation of market forces. Specific objectives of the study include:

  • A review and assessment of the current and planned universal access programs by the Government, operators and other stakeholders in the Information and Communication Technologies (ICTs) sector in terms of their impact, satisfaction of demand for services and the costs and sustainability of the related investment.
  • An analysis of the demand and supply for ICT services including telephony, Internet, postal and courier services and broadband in un-served areas, with specific emphasis on services that are in greatest demand in the respective areas.
  • An evaluation of international best practices of universal access programs focusing on those which are most applicable to the Kenyan environment.
  • The development of a financial model to estimate subsidies for identified Universal Access areas and programs with the aim of achieving the highest impact at the optimal cost/benefit ratios.

Consistent with its strategic objective of facilitating increased access to ICT services the Communications Authority of Kenya in partnership with the Kenya National Library Service (KNLS) in 2012 established e-Resource centres in ten (10) community libraries in;












Elgeyo Marakwet





















Taita Taveta

In supporting this project the Authority provided furniture, hardware and software, and Internet connectivity for two year all valued at Kshs 24 million. 

Dzitsoni Community Library - Kilifi

In the second phase of this project, the Authority is supporting establishment of 46 addition e-Resource centres across the country. The Authority is contributing Kshs 167 million towards supply and installation of requisite furniture, computer hardware and software, local area network and Internet connectivity for two year.

Through partnership with the Provincial Medical Office of Nairobi (PMO),  under the Ministry of Health of Kenya, Telkom Kenya (TKL), Axesstel, Research Triangle Institute (RTI) of USA and QUALCOMM “Wireless Reach Alliance” of South Africa, the Authority has supported the computerization of health facilities in Nairobi Province.

The objective of the partnership is to enhance efficiency of the reporting system between the health facilities under the supervision of the Nairobi PMO and the Logistics Management Unit (LMU)through a wireless connectivity to solve the critical need of replacing the manual process of reporting and ordering re-supply of ARV drugs by health facilities in Nairobi. This was to enhance the Logistics Management Unit’s (LMU) ability to process the re- supply of ARV drugs for therapy to HIV positive patients in 16 health clinics in Nairobi Province of Kenya.

In this project, the Authority supported the acquisition of computer hardware and software in the health centers according to technical specifications provided by RTI. Some of the health facilities supported under this program are Nairobi Remand Prison Health Center; Riruta Health Centre; Makadara Health Centre and  Mathari Hospital.

The primary objectives of the pilot project are:

  • To demonstrate the use of wireless broadband technology to improve patient care by enhancing the efficiency of the reporting system between health facilities under the supervision of the Nairobi Provincial Medical Office (PMO);
  • To improve the ability of health workers at Anti-Retroviral Treatment (ART) sites, pharmacists in the district, and the provincial pharmacist to communicate regarding changing policies and trends in ART; and
  • Ensure that patients with HIV/AIDS within the locality of the health centres have a constant supply of anti retroviral drugs.