The Communications Authority of Kenya (CA) fined three mobile operators Ksh.311 million for failing to meet the quality of service (QoS) standards for the 2015/2016 financial year.

According to the QoS report by the CA, neither Safaricom, Airtel nor Telkom Kenya achieved the 80 per cent minimum threshold set for compliance with a number of QoS parameters for the fourth year running.

In the latest report, Safaricom scored 62.5 per cent, while Airtel and Telkom Kenya Ltd were rated at 75 per cent each. However, with an industry average of 70 per cent, the 2015/2016 score is an improvement, compared to the 62.5 per cent average for the preceding year.

The Authority issued the licensees with warning notices for non-compliance and also fined them a sum equivalent to 0.15% of their individual latest financial returns for the period prior to 30th June 2017.

The report also details comparative performance over the past three years thus giving indicators on the relative performance of the operators over time in line with the Kenya Information and Communication Act, 1998, the attendant Regulations and licence conditions in relation to QoS.

The operators were rated on QoS standards expressed in terms of a select set of Parameters/Key Performance Indicators (KPIs). A mobile operator is rated compliant when they attain 80% of the set QoS KPIs.

The Authority has continuously invested in systems and infrastructure to better improve the performance of the sector and its assessment methods.  Additionally, a new QoS framework has been developed in collaboration with stakeholders as part of efforts to continually improve the assessment of compliance by the operators.

The new framework will see the Authority assess both data and voice services and increase its sampling rates countrywide.

The Authority has also initiated measures to enhance its capacity to ensure that it is able to effectively respond to emerging technologies and changing consumer service preferences. 

You can read the full report here.

The Internet penetration in Kenya is now estimated at 112.7 per cent with the number of Kenyans accessing and using the Internet on the rise, the latest sector statistics by the Communications Authority of Kenya (CA) show.

The figures released by the CA today also point to an increased uptake of broadband Internet in particular, which has gone up by 14.3 per cent in the period ending September 2017.

The growth has now put broadband subscriptions at 17.6 million compared to 15.4 million posted in the preceding quarter. Consequently, broadband penetration increased to 38.8 per cent during the quarter from 34.2 per cent.

According to the report covering July to September 2017, the demand for data/Internet continues to soar, with the number of estimated data/Internet users jumping by 12.5 percent to post 51.1 million users compared to 45.4 million users reported in the previous quarter. Mobile data remains the key contributor to data/Internet subscriptions at 99 per cent. 

The other notable gains were recorded in the fibre optic subscriptions (fibre-to-home and fibre-to-business), which went up 65.5 per cent to stand at 90,534 during the period up from 54,700 recorded during the previous period.

The report indicates the number of mobile subscriptions increased by 1.9 per cent to stand at 41.0 million up from 40.2 million reported in the preceding quarter. There were 768,831 net additions in mobile subscriptions in this period compared to 1.1 million additions registered in the previous quarter.

Subsequently mobile penetration rose by 1.7 percentage points to reach 90.4 per cent from 88.7 per cent recorded during the previous quarter.

The number of active mobile money transfer subscriptions and registered agents stood at 28.1 million and 184,537 respectively. In addition, a total of 537.2 million transactions (sending and withdrawals) were made during the period valued at Kshs. 1.65 trillion Kenya Shillings.

There were 352.4 million mobile commerce transactions valued at Kshs. 714.3 while person-to-person transfers amounted to Kshs. 544.1 billion.

At the end of the period under review, the number of registered Dot KE (.KE) domain names was registered at 69,567.

In broadcasting, the report shows that an estimated 83.6 per cent of the Kenyan population is covered by the digital broadcasting signal. The number of free-to-air TV channels on the digital terrestrial platform stood at 62 while the number of pay TV service providers on the Digital Terrestrial Television (DTT) remained unchanged at two (2) : GoTV and StarTimes.

On the other hand, FM radio stations remained unchanged at 178.

During the quarter under review, 16.0 million letters were posted locally up from 15.7 million letters posted during the previous quarter representing a growth of 1.9 per cent over the quarter. Similarly, the courier items sent rose by 16.3 percent to reach 1.7 million up from 1.4 million items recorded during the preceding quarter.

You can read the full report here.


The second annual broadcasters Kuza Awards hosted by the Communications Authority of Kenya (CA) will be held in May 2018. 

The CA made the announcement today while meeting broadcasters to inform the on the event that fetes excellence in the broadcasting industry. 

The announcement commences preparations for the event, which was started by the Authority last year to motivate broadcasters to strive for quality services as well as compliance with the regulatory requirements.

The Kuza Awards seek to identify and reward broadcasters who have demonstrated excellence in their services as well as in compliance with the Programming Code for Free-to-Air radio and television broadcasting services.

The Code outlines the programming standards that radio and TV broadcasters have to observe, and constitutes one of the licence conditions that broadcasters have to adhere to.

Speaking at a meeting with broadcasters, Communications Authority of Kenya Director General Mr. Francis Wangusi said the awards will serve as a motivation to the broadcasters given the critical role that media play in the society.

‘‘This award aims at motivating broadcasters to devote their energies and resources to offer quality services to the consumer, considering the strong influence broadcasting exerts to society on language, culture, morals, values, and our worldview,’’ said Mr.Wangusi.

This year, the awards have been broadly categorized into three categories comprising 16 awards. The categories are Regulatory Compliance, Collaborative and the Peoples’ Choice.

The winners in the Regulatory Compliance and Collaborative categories will be picked based on their compliance with the Programming Code and Licence Conditions, while the Peoples’ Choice Category will be based on consumer feedback on the social economic impact of broadcasting services on the community.

The 2018 Kuza Awards will adjudicated by an independent jury, in addition to data collated from the various Authority’s broadcasting reports and feedback obtained from consumer through an online voting system.

The Director General challenged the broadcasters to invest more in quality programmes to meet the needs of the consumers as well as the regulatory requirements.

‘‘It is my sincere hope that the Kuza Awards initiative will go a long way to motivate the industry to put their best foot forward, towards enhancing compliance with the regulatory requirements, and in providing quality content that positively impacts the community,’’ said Mr.Wangusi.

Winners shall be feted at an Awards Gala on 23rd May 2018

You can read the full statement here