CA Logo

Technology is fast-changing.  Even though it may look simplified compared to the past, consumers are often times not able to keep up with all the changes and their implications. The Authority, as the Information and Communications Technology, (ICT) regulator is mandated to sensitize consumers of ICT services on issues that directly affect them.

The Authority carries out Consumer Education Outreach Programmes that aim to empower consumers by providing them with relevant information. Educating consumers is an effective mechanism to protect them as it helps them make informed choices when purchasing and using ICTs.

The Authority has in the past carried out consumer education outreach programmes targeting users of mobile and internet services through a campaign dubbed ‘Chukua Hatua’ and another targeting Postal/Courier Consumers dubbed ‘Kaa Macho’.

Other consumer awareness initiatives that the Authority has carried out focused on Registration of SIM Cards, Mobile Number Portability, Anti-Counterfeit campaign, Migration from analogue to digital broadcasting, and Universal Access projects by the Authority.

Other areas of focus by the Authority in creating awareness in include:

More details are available from the following downloads:


1. Consumer  Forums  in Counties under the banner ‘ Kikao Kikuu’

These forums are public events or “barazas” held in central locations that are easily accessible to users members of the public.  The forums, set to kick off in July 2014, are aimed at providing an opportunity for consumers to interact with communication service providers.

2. Child Online Protection

Children today are early adopters of ICTs yet they are the most vulnerable consumers. Computers have brought untold benefits to children around the world as the number of connected households increase. Cybercrime is bound to correspond to the increase in  by children.

The Authority takes cognizance of the fact that children are vulnerable in the cyber space. To address this vulnerable group, the Authority, in June 2011, held a multi-stakeholder workshop dubbed “Protecting Children in Cyberspace: Whose responsibility is it?”. The full report of the workshop can be downloaded here.

The Authority is currently working on a long term awareness campaign on Child Online Protection. This campaign, which will bring together various stakeholders, aims to equip both children and their parents or guardians with information and skills to enable them practice safe internet use and minimize/eliminate exposure to risks and vulnerabilities. It is the expectation of the Authority that this campaign will trigger the development of other initiatives, services and mechanisms that ensure child safety online.

3. Workshops

The Authority holds workshops with stakeholders on various subject matters of consumer interest from time to time. The Authority has in the past held workshops on various topics including child online protection; women, girls and ICT and E-Access workshop for Persons with Disabilities (PwDs) among others.

The Authority shall continue to hold workshops on relevant issues affecting the ICT industry.

a. Women, Girls and ICT

The Authority recognizes that every person living in Kenya has the right to equal access to information as stipulated in the Constitution. Women and girls, however, face various challenges, which deny them the opportunity to enjoy access and use of ICTs.

To explore issues affecting women and girls and regulatory interventions that can be employed to facilitate access and use of ICT’s, the Authority organized a two-day workshop with the theme “Women, Girls and ICT” in June 2013 to focus on this issue.

The workshop also aimed at identifying partnerships and frameworks to address rights and responsibilities of women and girls towards ICT. It was held  in line with the selected theme of the World Telecommunication and Information Society Day on 17th May 2012.  The Full report of the workshop can be found here.

b. E-Accessibility Persons with Disabilities (PWDs)

Persons with Disabilities (PwDs) face numerous challenges in accessing information, purchasing and use of communication services. The Authority, as the ICT regulator, envisions that all persons in Kenya shall have access to ICT services. In light of this the Authority has implemented various initiatives that aimed at providing access to ICTs for PwDs.

The Authority in 2012, held a workshop themed ‘E- Accessibility for Persons with Disabilities’. The workshop’s main aim was to create a platform where issues and challenges around provision of communication services to persons with disabilities were raised and effort to resolve them initiated. In addition, the workshop saw the launch of a web portal that caters to Persons with Disabilities.The development of the portal was supported by the Authority.  This is a partnership with the National Council for Persons with Disabilities (NCPWDs) and the United Disabled Persons of Kenya (UDPK) . 

  • Customer Service
    How can we help you today? Write To Us Call Us FAQs
  • Document Search
  • Search Filter

    Click on the category results below to refine the search results on the left.

    Didn't find the results you were looking for OR found an item in error? Talk to us


Welcome back,