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How do I file a complaint regarding a broadcast service?

Posted on: 10th May 2018

Any aggrieved party has to first file their complaint with the offending party within 30 days from the date of broadcast which is the subject of the complaint and if the broadcaster takes no remedial action within 45 days of submitting the complaint, or in case you the complainant is not satisfied with the response of the broadcaster, then within 14 days of the final response you may escalate the complaint to the Communications Authority of Kenya for further action.

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