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The Authority, on 7th October 2010, issued the Procedures and Guidelines for the Provision of Mobile Number Portability (MNP) Services in Kenya (PDF)


These procedures and guidelines have been developed in consultation with mobile operators and the MNP services provider and shall form part of the Operators and Service Provider’s Licences.

The procedures and guidelines specify the different stages of the Mobile Number Portability process from the point when a subscriber requests to transfer or port a number from their current Mobile Service Provider (Donor operator) to another Mobile Service Provider (Recipient Operator), to the point when the subscriber has an active account on the recipient operator and the account on the donor operator has been closed and all other operators have been informed of the number porting. For more information on the porting process read the:

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