CA Logo

Development of a large-scale telecommunications infrastructure in Kenya, capable of delivering efficient and affordable info-communications services, is recognized as a critical pre-requisite for the country’s economic growth.
The Communications Authority of Kenya (CA) is responsible for the development and implementation of policies and strategies with respect to telecommunications services in Kenya. The Authority licences, telecommunications operators, service providers monitor their performance on a continuous basis to ensure that they discharge the obligations as stipulated in their licences and are adhering to the provisions of the Kenya Information and Communications Act, 1998 and the Kenya Communications Regulations, 2001.
The Authority’s mandate in the telecommunications sector involves the following:

Telecommunications licensing

Preparation of market structure, licensing procedures and grant of licence to operators and service providers including; Network Facility Operators, Application Service Providers and Content Service Providers for purposes of proving communication services in Kenya. The Authority also enforces all licence conditions and regulations.

Effective competition

Maintains and promotes effective competition between commercial entities connected with telecommunication services in Kenya. This ensures efficiency and economy in the provision of such services that promote research and development in the sub-sector. In addition, the Authority reviews the sector on a continuous basis to ensure that competition is fostered and to guard against anti-competitive behaviour by licenced operators.

Consumer protection

Protects the interests of all users of telecommunications services in Kenya with respect to the prices charged for and the quality and variety of such services.

Promotion of investment and provision of international transit services

Encourages private investment in the telecommunications sector and provision of international transit services by persons providing telecommunications services in Kenya.

Universal service obligations

Develops mechanisms to ensure the availability of telecommunications services to all citizens throughout the country.

Tariff regulation

Develops pricing guidelines for service providers in order to ensure service affordability.

  • Customer Service
    How can we help you today? Write To Us Call Us FAQs
  • Document Search
  • Search Filter

    Click on the category results below to refine the search results on the left.

    Didn't find the results you were looking for OR found an item in error? Talk to us


Welcome back,