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Public Consultation on Proposed Quality of Service Parameters (QoS) for Courier Operators

Posted on: 29th March 2018

The Communications Authority of Kenya (CA) is the regulatory authority for the ICT industry in Kenya with responsibilities in telecommunications, e-commerce, broadcasting and postal/courier services. CA is also responsible for managing the country’s numbering and frequency spectrum resources as well as safeguarding the interests of consumers in the ICT sector.

The Authority, in accordance with the national values and the values of public service enshrined in the Constitution, and the provisions of the Statutory Instruments Act, No. 23 of 2013, invites stakeholders and members of the public to comment on “Proposed Quality of Service (QoS) Parameters for Courier Operators”.

The said proposed QoS parameters can be accessed on the Authority’s website through the following link:

Interested persons are hereby invited to submit written representation and/or comments on the proposed QoS parameters by and not later than 6th March, 2017 through the following email address: plc@ca.go.keInputs and views should indicate the specific proposed quality of service parameter. 

Comments may also be sent by post to the following address:

The Director General
Communications Authority of Kenya
P. O. Box 14448
Nairobi 00800
Tel: +254 20 4242000
Mobile: +254 703 042000
Email: i&

Head Office CA Western Regional Office CA Coast Regional Office
CA Centre 1st Floor, KVDA Plaza 3d Floor, NSSF Building
P.O.Box 14448 P.O Box 2346 P.O Box 80141
Nairobi 00800 Eldoret 30100 Mombasa 80100
Mobile: 0703042000 Mobile: 0703 042 105 Mobile: 0703 042 152
Email: Email: Email:

CA is ISO 9001:2008 and ISO 27001:2013 certified

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