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Wangusi urges Counties to use ICTs for service delivery

Posted on: 19th April 2019

CA Director General Mr.Francis Wangusi addressing participants at the County ICT Consumer forum,Kikao Kikuu held in Kisumu County today.Mr.Wangusi urged counties to leverage on ICTs to enhance service delivery.The theme of the event was ‘‘efficient service delivery through technology and innovation.” 

The Communications Authority of Kenya (CA) Director General Mr. Francis Wangusi has challenged counties to make deliberate efforts to leverage on Information and Communications Technologies to offer efficient services to their residents.

Mr. Wangusi said ICTs offer a huge potential and diversity of platforms that if well exploited can boost the performance of the devolved units.

‘‘Information and Communications Technologies (ICTs) now provide governments, businesses and citizens with access to information and the skills to solve everyday challenges,’’ noted Mr.Wangusi.

Speaking at the County ICT Consumer forum in Kisumu today, Mr.Wangusi added that ICTs have had a fundamental impact on a wide spectrum of the society, including emboldening citizens to participate in decision making at all levels.

‘‘Every day, I listen to Kenyans participating in debates on a range of issues over the radio and television, even their local languages. On digital media, our citizens are shaping the direction of the country in a manner never witnessed before,’’ observed Mr.Wangusi.

ICTs have now been primed as enablers of the Big 4 Agenda, which specifically focuses on boosting manufacturing, food Security and nutrition, universal health coverage and affordable housing.

Kisumu Governor Prof. Anyang’ Nyong’o said they have integrated ICTs in their operations to create awareness, inform and educate the people as well as automating processes for efficient service delivery.

‘‘This includes automation revenue management, deploying an Enterprise Resource Planning (ERP) system and offering information on services through SMS. We are also in the process of integrating county network infrastructure to enhance connectivity in order to improve online access to government services,’’ added the Governor in a speech read on his behalf by Dr.Obiero Ogone, County Executive Committee for Education, Human Resource Development and ICT

Other initiatives in the county include implementing a tier 3 data centre and a digital literacy programme targeting more than 700 youths and creating job opportunities.

‘‘We see ICTs as a timely answer the long time challenge of availing services to our people using the most convenient resources,’’ added the Governor.

In Kisumu, the Authority has undertaken a number of initiatives to enhance access to communications services. These include connecting 23 secondary schools to high speed Internet, and two community ICT centres in Koru and at the Kisumu Community Centre Libraries.

As the ICT regulator, the Communications Authority of Kenya (CA) is charged with safeguarding the interests of consumers of ICT services, which is achieved through enforcement of consumer regulations as well as educating users of these services on their rights and responsibilities.

One of the avenues is the County ICT consumer forum, popularly known as Kikao Kikuu. These are public forums in in which the Authority partners with County Governments to host interactive session between ICT consumers, the Authority, service providers and other stakeholders to discuss and explore solutions for communications challenges in the counties.

Kisumu County is the 17th to host such forums. The Authority targets to reach all the 47 counties.

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