Technology is fast-changing.  Even though it may look simplified compared to the past, consumers are often times not able to keep up with all the changes and their implications. The Authority, as the Information and Communications Technology, (ICT) regulator is mandated to sensitize consumers of ICT services on issues that directly affect them.

The Authority carries out Consumer Education Outreach Programmes that aim to empower consumers by providing them with relevant information. Educating consumers is an effective mechanism to protect them as it helps them make informed choices when purchasing and using ICTs.

The Authority has in the past carried out consumer education outreach programmes targeting users of mobile and internet services through a campaign dubbed ‘Chukua Hatua’ and another targeting Postal/Courier Consumers dubbed ‘Kaa Macho’.

Other consumer awareness initiatives that the Authority has carried out focused on Registration of SIM Cards, Mobile Number Portability, Anti-Counterfeit campaign, Migration from analogue to digital broadcasting, and Universal Access projects by the Authority.

Other areas of focus by the Authority in creating awareness in include:

More details are available from the following downloads: