Reports and Studies
CA
Reports and Studies
The Authority generates a variety of reports on diverse issues of interest in the sector. The reports provide insights into aspects of regulated areas as well as studies commisisoned by or undertaken by the Authority on specific areas.
The reports provide useful insights that inform regulatory decisions from time to time as well as industry trends that shape the development of the ICT sector.
| SN | Title | Download Link |
|---|---|---|
| 1 | Consumer Complaints Statistics for Q1 FY 2025-2026 | Download Report (168.98 KB) |
| 2 | Customer Satisfaction Survey Report 2024-2025 | Download Report (3.32 MB) |
| 3 | Cyber Security Report Q1 2025-2026 | Download Report (2.73 MB) |
| 4 | Broadcasting Services Report Quarter 3 2024-2025 | Download Report (296.63 KB) |
| 5 | Sector Statistics Report Q4 2024-2025 | Download Report (864.23 KB) |
| 6 | Fact Sheet on Uptake of ICTs Based on the 2023-2024 Kenya Housing Survey | Download Report (2.49 MB) |
| 7 | ICT Analytical Report Based on the 2023-2024 Kenya Housing Survey | Download Report (4.7 MB) |
| 8 | Cyber Security Report Q4 2024-2025 | Download Report (2.34 MB) |
| 9 | Consumer Complaints Statistics for Q4 FY 2024-2025 | Download Report (119.85 KB) |
| 10 | Quality of Service Assessment Report 2023-2024.pdf | Download Report (418.34 KB) |