CA Pushes Collaboration and Innovation for Postal and Courier Growth and Enhanced Regulatory Compliance
The Communications Authority of Kenya (CA) has called for deeper collaboration to drive innovation, compliance, and security in the postal and courier sub-sector.
The appeal came at a stakeholder forum where CA met coastal operators and partners to tackle emerging issues and elevate service delivery standards.
CA Director General David Mugonyi said Kenya’s communications sector is evolving rapidly due to digital transformation, e-commerce, and changing consumer demands, requiring operators to innovate for quality service.
“The future of the postal and courier sector lies in innovation, collaboration, and regulatory responsiveness. Emerging trends such as digital addressing systems, track-and-trace technologies, last-mile delivery optimization, green logistics, and integration with digital payment platforms will shape the next phase of growth,” Mugonyi said in remarks read by Eng. Leo Boruett, Director for Licensing and Compliance.
The sub-sector fuels socio-economic progress by enabling trade, essential goods delivery, supports the Micro, Small and Medium Enterprises (MSMEs), job creation, and nationwide connectivity.
The Authority aims to build an enabling ecosystem for innovation, fair competition, and sustainable growth with Mr. Mugonyi citing a recent market structure review to address realities like concentration, segmentation, competition, e-commerce, and digital platforms.
“CA has undertaken a review of the postal and courier market structure to reflect the evolving dynamics of the sector including market concentration, service segmentation, competition levels and the impact of e-commerce and digital platforms,” he said.
Progressive licensing, transparent processes, and reforms attract new players while protecting consumers. “As the market evolves from traditional letter mail to parcel-driven and logistics-oriented models, our regulatory approach must also adapt to remain relevant and forward-looking,” Mugonyi added.
From July to September 2025, local letters sent increased by 14.2 per cent to reach 883,278, while parcels increased by 2.2 per cent to 3.4 million.
Mr. Mugonyi urged operators to meet regulatory requirements, license conditions, and parcel-handling security standards, warning that lapses threaten competition, trust, and national security. CA revoked 118 courier licenses in the past decade and will intensify monitoring.
The workshop fostered dialogue on operational and regulatory challenges, risks, and improvements. Participants were taken through compliance and package security guidelines, with input from the National Police Service and other stakeholders.