Consumer Complaint

Any person who wishes to present a complaint to the Authority regarding any practice by a service provider is strongly advised to fill in this form. Information provided is confidential and will only be used by the Authority in an authorised manner. The Authority may pass on the details of your complaint to other government agencies who investigate customer complaints.

Complainant's Details
Enter Personal/Individual where applicable.
Service Provider Details
Provide details of the service provider you are complaining about.
Complaint Information
Type of Complaint
Select all categories that describe your complaint.
Briefly describe what happened, including relevant dates and actions already taken.
Have you exhausted the complaints mechanism provided by the service provider?